Frequently Asked Questions

What types of products do you offer?

The Pueblo Poppy carries a curated selection of bath, body, and self-care essentials — including bath soaks, tools, accessories, and relaxing at-home spa items.

How do I place an order?

Simply add your favorite items to your cart and proceed through checkout. Once your order is submitted, you’ll receive a confirmation email with your order details.

Can I change or cancel my order?

If you need to make a change, reach out to us as soon as possible. We’ll do our best to help, as long as your order has not started processing.

Do you offer returns?

Yes. Most unused and unopened items can be returned. For full details, please visit our Returns page or contact us directly.

What if my item arrives damaged?

If your order arrives with damage or an issue, please contact us right away with a photo and your order number so we can help resolve it.

How can I contact customer support?

You can reach us anytime at:
info@thepueblopoppy.com

Are your products safe for sensitive skin?

Many of our products are formulated with gentle ingredients, but individual sensitivities vary. We always recommend checking product descriptions and performing a small patch test when trying something new.

Do you offer gift options?

Yes! Our products make excellent gifts. Many items include packaging that’s already great for gifting, and you’re welcome to send an order directly to your recipient.

How do I know if an item is in stock?

If a product is available to add to your cart, it’s currently in stock. If something is sold out, you may see an option to be notified when it returns.

Where do you ship?

We currently ship within our available regions listed at checkout. If your location appears as an option, we can ship to you.